Terms of service

Terms of Service

Last Updated: 08/01/2025

Welcome to The Tag ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our online marketplace (the "Site"), where third-party brands ("Sellers") list and sell their clothing products. By accessing or using our Site, you agree to comply with and be bound by these Terms.

1. Overview

This website is operated by The Tag. Throughout the site, the terms “we,” “us,” and “our” refer to The Tag. The Tag offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service, including additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.

2. User Accounts

  • To make purchases, you may need to create an account by providing accurate and complete information.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You must notify us immediately of any unauthorized access or use of your account.

  • Users must be at least 18 years old to register and make purchases.

  • Users are responsible for ensuring that their registration information remains current and accurate.

3. Marketplace Transactions

  • When you place an order, you are entering into a contract directly with the Seller.

  • The Tag is not a party to any sales transaction between Users and Sellers.

  • Prices, product descriptions, and availability are determined by the Seller and may be subject to change.

  • Users agree not to engage in fraudulent transactions.

4. Shipping and Delivery

  • Shipping is managed by each individual Seller.

  • Shipping costs depend on the Seller’s location and the delivery address.

  • Estimated delivery times are provided by the Seller and may vary.

  • The Tag is not responsible for any shipping delays or errors caused by the Seller or the carrier.

  • Users must provide accurate shipping details and assume responsibility for delivery acceptance.

5. Returns and Refunds

  • Each Seller has its own return and refund policy. Users should review the Seller’s policy before making a purchase.

  • If you have an issue with your order, you must contact The Tag, which will coordinate with the Seller the necessary steps for exchanges and refunds.

  • The Tag may assist in dispute resolution with the Seller.

  • Users have a right to a 14-day withdrawal period, except for items that are non-returnable due to hygiene reasons.

6. Payments

  • Payments are processed through third-party payment gateways.

  • By making a purchase, you agree to provide accurate billing and payment information.

  • The Tag is not responsible for payment disputes between Users and payment service providers.

  • Orders are processed only after full payment confirmation.

7. Seller Responsibilities

  • Sellers must provide accurate product descriptions and pricing.

  • Sellers are responsible for fulfilling and shipping orders within the agreed timeframe.

  • Sellers must comply with all applicable laws regarding the sale of goods.

  • Sellers are responsible for managing returns, refunds, and customer service inquiries related to their products.

8. Modifications to the Service and Prices

  • Prices for products are subject to change without notice.

  • We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice.

  • We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

9. Accuracy, Completeness, and Timeliness of Information

  • We are not responsible if information on this site is inaccurate, incomplete, or outdated.

  • The material on this site is provided for general information only.

  • We reserve the right to modify the contents of this site at any time, with no obligation to update users.

10. Intellectual Property

  • All content on the Site, including logos, trademarks, and product images, remains the property of the respective owners.

  • Users may not reproduce, distribute, or modify any Site content without permission.

11. Prohibited Conduct

Users may not:

  • Use the Site for any fraudulent or unlawful purpose.

  • Misrepresent products, pricing, or order details.

  • Interfere with the operation of the marketplace.

  • Post false reviews or manipulate ratings.

  • Engage in any behavior that violates applicable laws or these Terms.

12. Third-Party Links and Tools

  • Certain products, services, and content may include materials from third parties.

  • Third-party links on this site may direct you to external websites. We are not responsible for examining or evaluating content accuracy and assume no liability for third-party materials.

  • Any use of third-party tools is at your own risk.

13. Disclaimer of Warranties; Limitation of Liability

  • We do not guarantee uninterrupted, timely, secure, or error-free service.

  • We do not warrant that the results obtained from using our service will be accurate or reliable.

  • You expressly agree that your use of the service is at your sole risk. The service and all products and services delivered to you are provided "as is" and "as available" without any warranties, either express or implied.

  • In no case shall The Tag, its directors, employees, affiliates, or suppliers be liable for any injury, loss, claim, or any indirect or consequential damages.

14. Indemnification

You agree to indemnify, defend, and hold harmless The Tag and its affiliates from any claim or demand, including legal fees, arising from your breach of these Terms or violation of any law.

15. Termination

  • These Terms are effective unless terminated by either you or us.

  • We may terminate your use of the Site at any time if you violate these Terms.

  • Upon termination, you remain liable for all outstanding payments due.

16. Governing Law

These Terms and any disputes shall be governed by the laws of the United Kingdom.

17. Changes to These Terms

  • We reserve the right to update or modify these Terms at any time.

  • It is your responsibility to review these Terms periodically for changes.

  • Continued use of the Site after updates constitutes acceptance of the new Terms.

18. Contact Information

For any questions regarding these Terms, please contact us at:

The Tag
[Insert Address]
support@the-tag.uk

By using our marketplace, you agree to these Terms of Service.